Frequently Asked Questions

Returns

If you are not satisfied with your in-store/stock purchase of furniture, home accessories, artwork, or area rug within 48 Hours, we will refund your money on merchandise returned in its original condition. The items must be accompanied by the original sales receipt.

All returned merchandise is subject to inspection to ensure it is in original condition.

Purchases will be refunded in the same manner as the original payment was made. Refunds for items which are approved and accepted for return by management after the above described period shall receive credit in the form of an “in-store” credit only.

All approved returns may be subject to a re-stocking fee of 25%.

All sales are final on discounted, clearance, closeout, items sold “as is”, and floor samples. Deliver fee, Installation charges, Assembly fees, Labor and Pickup charges, or Cut fabric/leather charges are not refundable.

Custom /Special Order Return Policy. Custom and Special order merchandise is customized and manufactured to your specifications. Orders are binding after 24 hours and may not be cancelled once that time frame has passed. All custom and Special Orders are NON-RETURNABLE and NON-REFUNDABLE.

Delivery

Scheduling: We try to get you your stuff fast and at the time convenient for you. No waiting for 6 weeks or packages left outside your door with our preferred delivery provider. If you select delivery at checkout our “white glove” service will call you to schedule a time.

White Glove: We will wrap your items in furniture blankets and deliver your products fully assembled in the room of your choice exactly where you want it and leave behind no packing materials.

Where: We deliver locally within 25 miles of our Urbandale store.

If you are outside of our delivery area, you can request a custom freight quote./p>

Gift Cards

We do have Gift Certificates available! They can be purchased from our store directly; stop by or give us a call for more information!